Insights by Kellie New
AI in Customer Service: Embrace it or get left behind.
Exploring how AI is shaping the future of customer service is critical. At Pounce, we’re focusing on five key themes: scalability, 24/7 support, faster onboarding, efficiency, and hyper-personalisation.
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Why Following Best Practice is the Fast Way to Being Forgotten
No two companies are alike, but the best brands lead by example, building CX in a way that inspires and helps them grow. In today’s digital economy, where...
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